FAQ

Creative Services

What is Kromad?

Kromad is an all-encompassing branding agency. Founded by Kat Romanoff in 2014, Kromad is home to a team of creative individuals with a very strong sense of getting shit done. Every brand is unique, and we make a big deal out of effectively showcasing our clients’ individuality through various creative mediums.

Branding… what’s that?

Branding is your brand’s DNA; its identity. It’s the way your brand looks and comes across, and most importantly, how it communicates its message and expresses its values. Branding encompasses all visual elements and user experiences of a brand.

What services do you offer?

We specialize in design of all branding and marketing material, web development for professional websites, blogs, and e-commerce platforms, and both small and large scale printing. For more information visit our services page.

What are your prices?

We use a case by case approach to pricing our web design and development work. Because each business is unique, so are the website’s functionalities. In order to be as fair and efficient as possible, we like to get down to the nitty gritty from the get-go.

How can we contact you for a quote?

You can get an estimate for your upcoming project by visiting our quote page. Alternatively, send us an email or give us a call by visiting our contact page.

What is your usual timeframe?

Branding and website development projects take approximately 6-8 weeks from beginning to end, depending on when we receive feedback at each milestone.

What are your payment policies?

Payments are done in two parts. The initial payment of 50% must be made when you accept this estimate and receive your invoice. We will be sure to send you an invoice within 24-48 hours. The second & final payment of 50% is only due when the project has been completed and approved by you. Only when we receive the final payment will the deliverables be released and the intellectual property rights transferred.

What form of payments do you accept?

We accept checks, e-transfer, PayPal, Visa, MasterCard, and Amex.

Where are you located?

Our offices are located in Montreal, QC. If you are in the area and would like to meet with us to discuss potential collaborations, give us a call at +1 (514) 227-7007. We always look forward to new connections!

Website & Blog

What are digital downloads?

Digital downloads are files that you can purchase, they are not physical products and are only available in a digital format.

What are freebies?

All freebies provided by Kromad are downloadable through the site and are for personal use only. Reselling, sharing and giving away is not permitted.

How do I access my files after purchase?

You will have access to your files straight after purchase. You will receive a zip file via email, which you will need to unzip in order to access your files.

Is there a limit to how many times I can use my files?

No, you can use your files as often as you desire, however we do ask for you to use it for your own personal use only.

Do I need an account to make an order?

Yes, during the check out you will be given the option to log in to your account, or to create an account.

What payments do you accept?

We accept PayPal, Visa, MasterCard, and Amex.

What’s your refund policy?

Digital download files are not refundable nor returnable. Since it is not a physical object and you have direct access to the files after purchase, we are unable to provide such services. If you do have any trouble or issues, please feel free to contact us at hello@kromad.com and we will be more than happy to help you.

Will you be adding more products?

Yes! Make sure to sign up to our newsletter and follow us on our social media platforms (@thisiskromad) to be notified.

Are you looking for any guest bloggers?

Definitely! Please reach out to us by email to hello@kromad.com and we would love to chat some more.

If you’re having any issues or have any questions please send us an email to hello@kromad.com.
We will get back to you within the next business day.